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Unified Store and Admin

Faster Processing of Issues

In order to process e-Commerce operations in a hassle free way, BH-360 allows sharing feedback quickly in order to please customers. With simple and fast processing, you don’t need to visit any other site to track customer order details or to reply them. With our BH-360 system, your customers can gain advantage of fast service.

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Quick and Easy Ticket tracking

Efficient Ticket Management

Customers with queries/issues relating to purchase order, product features and discounts etc can be assisted in a better way with BH-360’s Customer management system. To manage customer issue more efficiently there is an option to transfer tickets within departments.

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Reduce your efforts

Detailed Information of Issue

Everything which you must have for providing an efficient and world class customer service is here. What makes BH-360 different from others is that here you get detailed information including customer’s name, ticket number, date of ticket generation, order status, order number, detail and description of the issue etc. With the availability of all required information, it becomes quite easy to provide customer a quick and effective service.

14 Reasons to Buy BH-360

1. Seamless Integration

A helpdesk solution that integrates with your Opencart, Magento or Prestashop e-commerce software and enables you to solve tickets from your site admin panel.

2. Secure and Safe

You don’t need to worry about managing ticket database as all information will be secured on our server.

3. One Admin

Your own store admin panel to manage everything, create as many user accounts and manage their right access.

4. Statistics

Proper statistics will be shown to give you a quick glance over helpdesk performance, know pending, open or total tickets count by charts.

5. Multi-lingual

Module supports all languages, admin can translate module text to any other language.

6. Free Support

We provide free installation and configuration support for this module.

7. Customizable

Module is flexible enough to accept any kind of customization, if required you can contact us to add any specific feature as per your store requirements.

8. Simple Interface

Simple, easy to use and functional web user interface that makes the task of support team easy and timely efficient. You don’t need to install any additional software on your system to access help desk.

9. One Click install

No complex server or SMTP setup, our module provides hassle free and time saving installation. Install it with just single click in any e-commerce software out of Opencart, Prestashop or Magento.

10. Non Conflicting

The developers of the module took care of every minute thing to ensure that module don’t conflict with any other third party plugin on your Opencart, Magento or Prestashop webstore.

11. Fast Searching

Module show search results on the same page as soon you type the keyword. It is possible to search tickets by subject, name, date, content, status etc.

12. Complete information

Module ensures that while raising the ticket, your customer enters complete information of the issue. This will save your staff time which will result in fast and efficient support service.

13. Order information

Plugin allows support person to check order information with single click on the same page where he is solving the raised ticket.

14. Transfer Tickets

Option of transferring tickets within Departments helps your support staff to manage tickets with more efficiency.
  • Built in with effective knowledge base and Powerful Configuration Management System, BH-360 offers integrated options to meet your organization’s IT management needs. All I can say it’s a complete web based management software that provide support services with optimum flexibility.

    John Delson

  • BH-360, a smart web software has all those features which I was looking for. With reduced costs and improved customer satisfaction , it acquires the capability to support “n” number of customers with optimal efficiency. What else do we need? Its great to have that support. Thank you.

    George Allen, IKVIA

  • We experienced a highly enhanced and supportive customer service with BH-360. With its effective features and simple approach it lets you handle thousands of ticket a day. Completely distinct from box customer service experience.

    Mark Harmon

Pricing Plans

Choose our free plan to get a hang of things and then upgrade as needed. Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa.

Classic

Classic

$4.99 a month

  • Fully Functional
  • Ad Free
  • Free Cloud Storage
  • Unlimited Uploads
  • Auto Sync

Premium

Premium

$8.99 a month

  • Fully Functional
  • Ad Free
  • Free Cloud Storage
  • Unlimited Uploads
  • Auto Sync

FAQ

Is there a place to download help-manual?

In order to offer ease and convenience, we provide a detailed Helpdesk manual along with the Module files. Please use the latest version of helpdesk manual to run your software in a smart way.

How to contact your Technical Support?

You can easily contact us during or after installation by creating a request through our “Get Support” option in plugin itself. Besides, you can submit your query by mailing us at support@beyondhelpdesk.com.

How big is your support team?

We are in posession with full 7 support team members but we are soon planning to grow up with more efficient team. Our support team comprises knowledgable experts to answer each query with dedicated support.

Is there any option of price refund?

We want happy and satisfied customers only. If you find our product do not fulfills your requirements, you can raise a refund request with us. We will be happy to honor your refund request for any reason.

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